TheraTreat · Terms
Terms of Use
The rules for using TheraTreat — what we offer, what we expect from you, and the protections that apply to both sides. By signing in or booking a session you agree to these terms.
Important Notice
By accessing or using the TheraTreat platform and services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our services.
Patients and families, therapists, clinics and their staff, organisations, instructors, learners and sellers
Therapy, rehabilitation and wellbeing — with AI tools that inform, never diagnose
Governed by the laws of India; personal data handled under the DPDP Act, 2023
Platform Overview and Services
TheraTreat is a healthcare technology platform operated by TheraTreat Health Private Limited. Its services:
TheraBook
TheraSelf
TheraStore
TheraLearn
Also: TheraBlogs, the Help Center and its assistant Tara, and dashboards for patients, therapists, clinics, instructors and sellers.
User Categories and Account Types
Patients and families
- • Book sessions for yourself, or for a child or relative you are responsible for
- • Use Thera and self-assessments
- • Post home care requests and buy products and courses
- • You must be 18 or older. If you are 13 to 17, you may use TheraTreat only with a parent's or guardian's consent; children under 13 cannot hold an account
Therapists
- • Provide sessions by video, audio, in clinic or at home
- • Manage availability, bookings, notes and payouts
- • Must complete verification before being listed
Clinics and their staff
- • The clinic owner manages the clinic, its plan and its seats
- • On seat plans, the owner can invite the clinic's therapists and front-desk staff to sign in with their own logins
- • Clinics with an Advanced seat, or on our legacy Enterprise plan, can connect their own systems through read-only API keys and booking webhooks
Organisations
- • Schools, employers, hospitals, NGOs and others can enquire about programmes for the people they serve
- • Hospitals, schools, NGOs and clinics can also post home care requests on someone's behalf
Instructors, learners and sellers
- • Instructors publish courses and webinars under the TheraLearn Instructor Terms; learners take them
- • Sellers list and fulfil TheraStore products under the TheraStore Vendor Master Agreement
AI Features: Thera and Tara
Thera and self-assessments
Thera's replies, assessment results and suggestions are generated automatically. They are information to help you understand what you are experiencing and find the right therapist — not a diagnosis, a treatment plan, or a substitute for a clinician. They can be wrong. Free use is limited, and how much you can use depends on your plan.
Tara, the Help Center assistant
Tara answers questions about using TheraTreat. Tara can make mistakes: for anything about your money, your account or your safety, use the Report Issue form, which reaches our team.
AI for therapists and clinics
AI drafts of notes and AI suggestions are proposals. You must review, edit and sign a draft before it becomes part of a record, and you remain responsible for its content. AI use counts against your plan's AI allowance; use beyond it may be billed as your plan describes.
Not for emergencies. If you or someone else is in danger, contact emergency services now. See urgent support.
Bookings, Sessions and Home Care Requests
- • A booking with an individual therapist is confirmed once it is paid. An unpaid booking holds the slot for a short time and is then released.
- • A booking with a clinic is a request until the clinic accepts it, and needs at least 60 minutes' notice. If you paid online, it is confirmed when the clinic accepts. If the clinic declines it, or has not accepted it within 12 hours of your request (or by 2 hours before the session, if that is sooner), the request is cancelled and you are refunded in full automatically; your booking shows the exact deadline. Until the clinic accepts, you can also withdraw the request yourself for a full refund. If you chose to pay at the clinic — possible for clinic visits and clinic home visits — it is confirmed when the clinic accepts, and you pay at your visit. A request the clinic has not accepted within 30 minutes lapses, unless you have already paid for it online.
- • You can reschedule a booking yourself up to twice, until 2 hours before it starts.
- • Cancellations and refunds follow the Refund & Cancellation Policy. A session you miss without cancelling is not refunded.
- • Online sessions open 10 minutes before their start time. We do not currently record sessions; we would only ever do so with your explicit consent.
Home care requests
Post what care is needed and where. Therapists and clinics nearby can express interest; your contact details are shared only with the one you accept. Requests expire after 14 days; we remind you two days before, and you can post it again. Post a request for someone else only with their consent, or as their parent or guardian.
For Therapists and Clinics: Plans, Billing and Payouts
Plans and fees
- • Therapist plans, clinic seat plans, modules such as the home-care module, commission on bookings and any collection fee are as shown on the plan page when you buy. The price shown is what we charge for each billing period; if tax applies, it is shown before you pay and on your invoice.
- • A subscription keeps the terms of the plan version it was bought on until you change plan.
- • Home visits need the monthly home-care module — for each therapist on a clinic seat, and on individual therapist plans bought from 19 September 2026; plans bought before then include home visits. The module does not renew automatically and is not refundable.
Billing
- • Recurring charges are collected through a payment mandate you authorise at checkout — UPI AutoPay, or a card or bank mandate where offered. A charge above ₹15,000 is invoiced instead, as are annual seat plans, seat additions, monthly commission and usage beyond your allowance.
- • Invoices are due within 7 days. If an invoice for something you have already used — overage, seats in use, or commission on bookings you collected — stays unpaid, we remind you, and after 30 days overdue we place a billing hold on the account: until it is paid you cannot buy or upgrade a plan, add seats, modules or add-ons, or use AI beyond your plan's allowance. Bookings, your listing, sessions and payouts are not affected, and paying the invoice lifts the hold straight away.
- • Cancelling stops renewal: your plan runs to the end of the period you have paid for, which is not refunded. Removing seats takes effect at renewal and is not refunded.
Payouts
- • To be paid automatically for online bookings, set up a payout account with our payment gateway, providing the identity, business, address and bank details it requires.
- • Your share of each online booking is transferred to that account and held until after the session's scheduled end — 1 day after it on the therapist Pro plan, about 48 hours after it otherwise — then released; when it reaches your bank depends on the gateway's settlement cycle. If a refund is due, the transfer is reversed first.
- • If your payout account is not active, we may decline online payment for your bookings, or record the amount owed to you and settle it with you separately.
- • For pay-at-clinic bookings the clinic collects payment directly. Where commission is due on such a booking — for example, for a patient who found the clinic through TheraTreat — we invoice it monthly for the bookings the clinic recorded as paid that month.
- • You are responsible for your own taxes on your earnings.
Clinics' responsibilities
- • You are responsible for the people you give logins to, and for how your connected systems (API keys and webhooks) handle the patient data they receive.
- • Upload a patient list only if you have the right to share it with us.
Payments and Refunds for Patients
Accepted methods
UPI, cards, net banking and wallets, as enabled by our payment gateway. Your card details are handled by the gateway; we never store them.
Refunds
- • Calculated by the Refund & Cancellation Policy and returned to the method you paid with
- • Banks usually settle them within 5–7 working days
Patient plans
A patient plan gives a discount on sessions, up to a monthly limit, as shown on the plan. It renews each period until you cancel; cancelling takes effect at the end of the paid period.
TheraStore and TheraLearn
TheraStore
Products are listed and fulfilled by the sellers who offer them, under the TheraStore Vendor Master Agreement. Returns, replacements and refunds follow the TheraStore Return, Replacement & Refund Policy, and delivery follows the Shipping & Delivery Policy.
TheraLearn
Course and webinar purchases follow the Refund & Cancellation Policy: a course is not refundable once access is granted unless we agree otherwise, and a cancelled webinar is refunded in full. Instructors receive their share of each sale after the platform commission, as the TheraLearn Instructor Terms set out.
Data Privacy and Security
How we collect, use, share and protect personal data — including the AI features — is set out in the Privacy Policy. In short: data is encrypted in transit, the most sensitive fields are encrypted again where they are stored, access follows roles, and we never sell personal data.
Your rights
- Access
- Correction
- Erasure
- Grievance
Breaches
If a personal-data breach affects you, we will notify you and the Data Protection Board of India as the law requires.
User Responsibilities & Code of Conduct
Required
- Accurate information
- Keep your sign-in details safe
- Lawful, respectful use
- Turn up to your sessions, or cancel in time
Prohibited
- Abuse or harassment
- Paying outside TheraTreat for a session booked on it (paying at the clinic for a pay-at-clinic booking is fine)
- Misusing the AI assistants, or trying to get at other people's data
- IP infringement or circumventing security
Intellectual Property Rights
Platform IP includes code, algorithms, UI/UX, trademarks, proprietary assessments, databases & documentation.
User Content
Original content remains yours; you grant a non‑exclusive, worldwide, royalty‑free license for platform operation & improvement.
Notice and takedown
To report content that infringes your rights or is unlawful, write to legal@theratreat.in. We act on valid notices as the Information Technology Act, 2000 and its rules require.
Disclaimers & Limitations
Medical Disclaimer
TheraTreat is a technology platform, not a healthcare provider. Therapists and clinics are independent and responsible for the care they provide. TheraTreat's own tools — Thera, assessments and AI suggestions — give information, not diagnosis or treatment. TheraTreat is not for emergencies.
Liability
Direct liability capped to fees paid last 12 months (≤₹10,000). No liability for indirect or consequential damages.
Dispute Resolution & Governing Law
- Talk to us first, through the Help Center or support@theratreat.in
- Raise a formal dispute about a session within 7 days of it, at disputes@theratreat.in
- We investigate and aim to respond in substance within 15 working days
- Mediation
- Binding arbitration under the Arbitration and Conciliation Act, 1996
- Law: India (Maharashtra)
- Jurisdiction: Mumbai courts
- Arbitration Seat: Mumbai
Appeals
To appeal an action on your account, write within 7 days to appeals@theratreat.in
Terms Modification & Contact
Changes & Notice
- We email you about material changes 30 days before they apply to you; until then, the previous version applies
- The "Updated" date above changes with every revision
- Earlier versions are available on request
- support@theratreat.in
Phone
- +91-8446602680 (Customer)
These terms constitute a legally binding agreement between you and TheraTreat Health Private Limited. For questions or concerns, contact support@theratreat.in