What if my therapist is repeatedly late?

Please flag inside the session summary. Reliability scoring may restrict provider visibility. Repeated provider faults qualify for a fee-free cancellation.

Where does my refund go?

Back to the payment method you paid with, for the full computed amount — we do not deduct gateway or processing fees from session refunds.

Can I dispute an outcome?

Yes. Contact support with booking ID and brief context. Escalations are resolved within 3 business days by a neutral review team.

Fair · Transparent

Refund & Cancellation Policy

Clear timelines, fair conditions, no ambiguity. Here's exactly what happens when you cancel, reschedule, or ask for a refund — and how fast the money reaches you.

Last updated 28 February 2026

Standard Sessions

24h full refund window

Cancel ≥24h → 100% refund. Inside the window → partial (see table).

Provider Cancels

Automatic 100%

Provider-cancelled sessions refund in full, or reschedule free — your choice.

Processing Time

Speed & transparency

Refunds issue immediately; banks typically settle them in 5–7 working days.

Late / No-Show

Fair use policy

Repeated late cancellations may limit booking privileges.

Session Cancellation Windows

Applies to video, audio, in-clinic, and home visit sessions unless a provider publishes a stricter policy.

**If you reschedule:**your refund percentage is fixed at the notice you gave at the time of the reschedule and does not reset to 100%. You can self-reschedule a booking at most twice, and online sessions can't be self-rescheduled within 2 hours of the start time.If your provider doesn't join an online session:our video telemetry detects it and refunds you 100% automatically — no strike, no forms. For in-clinic and home visits (where there's no telemetry), contact support with your booking ID within 48 hours and we'll review and refund manually.
When You Cancel	Refund	Notes
≥ 24h before	100%	Instant cancellation, slot released (see reschedule note below)
12–24h before	50%	Provider prep partially incurred
2–12h before	25%	Short-notice impact
< 2h / You don't attend	0%	Session deemed consumed
Provider cancels	100%	Automatic — full refund or a free reschedule, your choice

Other Purchases

TheraLearn (Courses)

Self-paced or cohort learning

Course purchases are non-refundable once access is granted, except where we agree otherwise.
If you believe a refund is warranted, email support@theratreat.in within 7 days of purchase and we'll review it manually.

TheraStore (Physical / Kits)

Devices, worksheets, wellness kits

Return windows range from 48 hours to 7 days depending on the issue.
Unopened / hygienic items must be sealed.
Damaged or defective items are refunded in full.

Full details, including per-issue windows and how to raise a request, are in the TheraStore Return, Replacement & Refund Policy.

How to Request a Refund

Go to Dashboard → Upcoming, select the session and click Cancel.
The confirmation dialog shows the exact refund amount before you confirm.
On confirmation the refund is issued immediately to your original payment method — there is no approval step.
Bank settlement typically takes 5–7 working days.

Frequently Asked Questions

This policy may evolve to maintain fairness and regulatory compliance. Operated by TheraTreat Health Private Limited. Last updated 28 February 2026.

Need help? Email support@theratreat.in or use in-app chat with subject "Refund Help".

Severe concerns about safety or misconduct should be escalated immediately via the Safety form (available in session view) — refund workflows do not replace emergency channels.