Skip to main content
TheraTreat Logo

Trust · Transparency

Policies & Compliance

How we protect your data, keep the platform safe, and set clear expectations for everyone who uses TheraTreat.

Privacy

We collect only what we need to run TheraTreat safely, use it for the purposes we tell you about, and never sell it. Access is role-based: each person sees what their role needs. For complete details, read our dedicated Privacy Policy.

  • Consent-driven processing, aligned with the DPDP Act, 2023
  • Purpose limitation and data minimisation
  • Retention periods set out in the Privacy Policy
  • Access, correct or delete your data — some records, such as payments, are kept as the law requires

Data Security

Security is layered: encryption, access control and monitoring, applied to personal and health data alike.

Encrypted in transit · The most sensitive fields encrypted again at rest with 256-bit (AES-256) keys
Role-based access · Least privilege
Two-step sign-in for our admin team · Data exports and refunds audit-logged
Error and activity monitoring · Breach notification as the law requires

See also: Data Security Policy and Compliance overview.

Cancellation & Rescheduling

We aim to balance patient flexibility with provider time. The same windows apply to every session type — video, audio, in-clinic and home visits. For the full table, visit Refund & Cancellation.

  • Cancel 24 hours or more before → full refund
  • 12–24 hours before → 50%; 2–12 hours → 25%; under 2 hours or a missed session → 0%
  • Your provider cancels, or doesn't join an online session you joined → full refund, automatically
  • Reschedule a booking yourself up to twice, until 2 hours before it starts

Code of Conduct

We expect respectful, lawful, and safe behaviour from all participants. Violations may lead to warnings, suspension, or account termination.

Provide accurate information · Keep your sign-in details safe
No harassment, hate, or abuse
No paying outside TheraTreat for sessions booked on it — pay-at-clinic bookings are, of course, paid at the clinic
Respect session time — attend, or cancel in good time

Licence verification. Before a therapist is listed we verify their identity (PAN) and the bank account they are paid into, and review the licence or registration documents they upload. We do not run criminal background checks.

AI Features

Thera, the AI companion in TheraSelf, and Tara, the Help Center assistant, are AI. They can be wrong, and they never replace a clinician.

  • Thera and self-assessments give information and help you find the right therapist — not a diagnosis or a treatment plan
  • Tara helps with using TheraTreat; for anything about your money, your account or your safety, use Report an Issue
  • AI drafts of session notes are proposals: the therapist reviews, edits and signs them
  • Not for emergencies — see urgent support

How the AI features use your data: Privacy Policy, AI features.

Liability

TheraTreat is a technology platform. Therapists and clinics are independent and responsible for the care they give, and our AI features give information, not diagnosis or treatment. To the extent permitted by law, indirect damages are excluded and direct liability is limited.

See the detailed terms in our Terms of Use.

Misuse & Abuse

We act on malicious, fraudulent, or harmful behaviour. Accounts involved in abuse may be limited or terminated and relevant authorities may be notified where required.

  • Impersonation, spam, illegal content or activity
  • Circumventing safety systems or exploiting bugs
  • Trying to get at other people's data, or misusing the AI assistants

Accessibility

We strive to make our services usable by everyone. We continuously improve colour contrast, keyboard navigation, and compatible screen-reader labels in line with WCAG guidance.

If you face accessibility barriers, email support@theratreat.in with subject "Accessibility".

Disclaimer

Information on TheraTreat — including what our AI features say — is for education and coordination and should not replace professional clinical judgment. In emergencies, contact local emergency services immediately.

Operated by TheraTreat Health Private Limited · Last updated 2 October 2026